Claims

STEPS YOU SHOULD TAKE STEPS WE WILL TAKE
1. Notify your insurance underwriter 1.  Acknowledge receipt of your claim notification
2. Contact Transportations Company 2.  Engage a surveyor if necessary
3. Engage a surveyor if necessary 3.  Initiate an investigation of the cause of damage
4. Mitigate cargo loss 4.  Request missing documentation from you
5. Collect documents 5.  Finalise our internal investigation
6. Submit a quantified claim 6.  Evaluate the merits of your claim and the extent of M3´s liability
7. Protect against time bar 7.  Communicate the result of our investigation to you

When taking delivery – make sure that loss and damage is registered

What should I do when I take delivery of my shipments?

  • Check that the container is externally sound and undamaged
  • Check that the original seals and other seals, if any, are intact
  • For reefer, check the temperature, humidity and ventilation settings (where applicable)
  • If damage or loss is suspected or apparent make a note on the receipt before signing it and send a Notice of claim to M3.
  • If damage or loss is apparent notify M3 in written within 3 days of taking delivery. Please refer to our terms and conditions (TIME BAR is applicable).

In case of loss or damage

If damage or loss occurs you should:

  • Inform your insurance company
  • Arrange for a survey – preferably while the cargo is still untouched in the container. This should preferably be a joint survey. We kindly ask that you contact our office to coordinate the survey.
  • Determine whether or not you have a claim and wish to file a claim.
  • Minimize the loss by salvaging the remainder of your goods and take other relevant precautions to protect your cargo and its value for the purpose of loss mitigation.
  • Ensure that M3 receives a fully documented claim. Your claim may be subject to a time bar.

 Documentation

In order to ensure the smooth handling of your claim it is important that you supply the documentation below with your claim.

  • All cargo
    • Copy of both sides of  transport documents e.g. original bill of lading or seaway bill (not non-negotiable or other copies)
    • Original cargo invoice
    • Packing list
    • Export / import declaration
    • Customs declaration
    • Survey report with original photos
    • Calculation of claim
    • Salvage invoice or destruction certificate (from a certified company)
    • Veterinary certificate (if applicable)
    • Other substantiating documents
  • Reefer cargo
    • Temperature records

Preventing loss and damage

What can be done to prevent loss and damage?

  • All cargo
    • Ensure that you use a suitable container size and type.
    • Ensure your cargo is packed properly with resistant material for the type of transportations choosen by you.
    • Check that cargo marks and numbers are identical with those of your documentation including the bill of lading.
    • Ensure that all pieces, boxes or cargo is properly identified with Marks and Numbers.
  • Dry cargo
    • Ensure that the containers are in a clean, odour free and sound condition before stuffing them.
    • Ensure that the cargo is suitably and packaged for container stowage/transportation.
    • Ensure that the container is stuffed in a proper and secure manner so that the cargo cannot shift during transportation.
    • Ensure that the container is properly closed and sealed.
  • Reefer cargo
    • Check the temperature requirements for your cargo type.
    • We recommend that you make a physical inspection to ensure that the actual ventilation setting corresponds to the requested setting.
    • Pre-cool your cargo to the correct set temperature.
    • Stuff the container in a cold facility (i.e. ensure that the cold chain is never broken!).
    • Re-check the temperature before delivering the container.
    • Do not mix incompatible cargoes in the same container.
    • Do not stuff the cargo above the red load line.
    • Ensure that the containers are in a clean, odour free and sound condition before stuffing them.
    • Ensure that the cargo is suitably and packaged for container stowage/transportation.
    • Ensure that the container is stuffed in a proper and secure manner so that the cargo cannot shift during transportation.
    • Ensure that the container is properly closed and sealed.

Note:  All claims will be process as per terms and conditions of our transport documents and subject to Panama Applicable Law(LEY 55 DEL 2008 – DEL COMERCIO MARITIMO – 2008_560_1499)